Frequently asked questions
Short answers on the product, the channels, pricing, compliance and getting started. If yours is not here, ask us and a person will answer.
What Targeto is, and who it is for.
The short version: a messaging platform run by AI that carries every reply to a result. The longer version is below.
5questionsWhat is Targeto?
Targeto is a messaging platform that runs on AI. It handles two way customer conversations on SMS, RCS and WhatsApp, reads every reply and carries each thread to a booked appointment, a qualified lead or a request that is closed out.
How is Targeto different from a texting tool?
Most tools send. Targeto answers. When a person replies, it reads what they mean, responds within seconds in your voice and keeps going until the conversation ends in something you can count. A broadcast tool stops at the send.
Who is Targeto built for?
Any team whose day depends on people writing back: clinics and practices, home services, real estate, dealerships, agencies, schools, online stores and field teams. If you have contacts and a reason to message them, it fits.
Do I need technical skills to use it?
No. You bring your contacts and describe the job in plain language: the voice, the talking points and what a finished conversation looks like. Targeto does the rest.
What can I run on it?
Five jobs today, each with its own page: appointment scheduling, sales and lead generation, customer service and support, lead nurture and follow up, and emergency response. Each one ends in a measurable result.
What it reads, how it answers, when it steps aside.
Targeto has been trained on millions of sales and service conversations. These are the questions people ask about what that means in practice.
6questionsHow does the AI know what to reply?
It reads each reply for intent, not keywords, so it can tell interested from busy, and objecting from opting out. You set the voice, the talking points and the goal, and it answers inside them.
Can I control what it says?
Yes. You define the tone, the facts it may use, the questions it should ask and how to handle key moments like pricing questions or someone who wants to book right now. It does not make up policy on your behalf.
How fast does it respond?
Within seconds, at any hour, on whichever channel the person used. A reply at 11:40 at night gets the same answer as one at 9 in the morning.
What happens when someone wants a person?
The thread goes to your team with the whole context attached: the conversation, the intent read and the contact record. Nobody has to ask the customer to repeat themselves.
Can it handle several conversations at once?
Yes. Every contact has their own thread and each one is read and answered independently, whether you are running fifty conversations or fifty thousand.
Does it learn my business over time?
It works from what you give it: your talking points, your answers to common questions and the corrections your team makes. As those grow, so does the range of what it can close out on its own.
One contact, three channels, one thread.
Targeto picks the channel per message from what the device supports, what the contact agreed to and where they last replied. The full breakdown is on the Channels page.
5questionsWhich channels does Targeto support?
SMS, RCS and WhatsApp, all from one contact record. The same conversation can move between channels without the customer being asked anything twice.
How does it choose between SMS, RCS and WhatsApp?
Per message. It checks what the device supports, what the contact has agreed to, where they last replied and what the message needs. If RCS or WhatsApp is not available, the message goes as SMS and the thread stays in one place.
What is RCS?
Rich Communication Services, the messaging standard inside Google Messages on Android. It adds a verified sender name and logo, images, cards and one tap buttons to what would otherwise be a plain text.
Do I need a WhatsApp Business account?
Targeto runs the WhatsApp side for you. Contacts need to opt in to WhatsApp specifically, and that consent is recorded separately from SMS.
Can a customer switch channels mid conversation?
Yes. If they reply on WhatsApp to a thread that started on SMS, the next message goes to WhatsApp. Nothing is asked again and nothing is lost.
One number covers the whole thing.
Registering a contact costs two and a half cents, and Targeto runs that contact’s conversations on all three channels. That is the entire price list.
5questionsHow is Targeto priced?
$0.025 per contact registered, covering SMS, RCS and WhatsApp. No setup fees, no per channel surcharges and no tiers to pick between.
What does “per contact registered” mean?
You pay once for each contact you register. Targeto then runs that contact’s conversations, on any of the three channels, for the price you paid to register them.
Are there setup or onboarding fees?
No. We help you get the first conversation running as part of getting started, and there is nothing extra on the bill for it.
Can I see the bill before I commit?
Yes. Book thirty minutes with us. We run a real conversation with your contacts on SMS, RCS or WhatsApp and show you what your list would cost.
Is there a minimum list size?
No. The price is the same whether you register fifty contacts or fifty thousand. Tell us your volume and we will show you the number.
STOP means stop. Your data stays yours.
Compliance is built into every message rather than layered on afterwards. These are the questions we hear from legal and operations teams.
6questionsIs Targeto TCPA compliant?
Yes. Opt in consent, opt out handling, quiet hours and message frequency follow TCPA and carrier guidelines on every channel. Consent records are stored against each contact and can be exported.
What happens when someone replies STOP?
The number goes on your suppression list right away and nothing further goes out to it, with no manual step. A plain language “please stop messaging me” is treated the same way.
Is consent tracked per channel?
Yes. A contact who agreed to SMS only will not be messaged on WhatsApp. When, how and on which channel each person agreed is recorded separately.
Where is my data stored?
On encrypted servers in the United States. Data is encrypted in transit and at rest, and access inside Targeto is limited to the people who need it to run the service.
Who owns the contact lists and conversations?
You do. Targeto does not sell or share your contact data or your conversations with anyone, and you can export both whenever you want.
How long is data kept?
For as long as your account is active, and for a short recovery window after it closes. Details are in the privacy policy, and shorter retention can be arranged for regulated teams.
From first call to first conversation.
Most teams go from a first conversation with us to a live thread in days, not months. This is what the path looks like.
5questionsHow do we start?
Book thirty minutes. We look at the job you want done, run a real conversation with a few of your contacts and show you the bill. If it fits, we set you up from there.
How long does setup take?
Usually days. You bring the contacts and the talking points, we help shape the first conversation, and the first thread goes out as soon as you are happy with how it reads.
Can we start with one channel?
Yes. Many teams start on SMS and add RCS and WhatsApp when they are ready. The price does not change and the thread stays on the same record.
What do you need from us?
Your contacts, consent for them, the outcome you want each conversation to reach and the facts the AI may use. A calendar or booking link helps if the job is appointments.
Who do we talk to if something goes wrong?
A person who works on the product. Call, email or use the contact page and you will hear back within one business day, usually sooner.
Ask a person.
Thirty minutes with someone who can answer anything on this page, and show Targeto running on your own numbers while they do.